{"id":1662,"date":"2024-04-15T10:08:16","date_gmt":"2024-04-15T09:08:16","guid":{"rendered":"https:\/\/kositservices.ie\/hosting\/customer_support_title\/"},"modified":"2024-04-15T10:08:25","modified_gmt":"2024-04-15T09:08:25","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/kositservices.ie\/hosting\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"  <div id=\"aboutus-content-main\">\n    <h1>Customer Support<\/h1><br \/>\n    <div id=\"cs_context_help_areas\"><h2>Context Help<\/h2>If you feel lost inside our web hosting Control Panel, the first thing you should do is push the Help button, which is visible on each and every page. A pop-up menu will show up. It offers elaborate information about all the actions that you can carry out on the given page. Each pop-up window opens on the same page so that you can swiftly return to your work.<\/div>\n    <div id=\"cs_video_tutorials\"><h2>Video Tutorials<\/h2>We have a vast collection of video tutorials explaining how to work with our Control Panel. They're designed for those of you who want to see how things are getting done rather than only reading articles. Thus, everyone can quickly find their way around our hosting Control Panel by simply watching our step-by-step instructional videos.<\/div>\n    <div id=\"cs_faq\"><h2>F.A.Q.<\/h2>If you can't discover the solution you searching for, take a look at our extensive FAQ section, which contains questions asked by actual people and provides real solutions. We periodically update our Frequently Asked Questions database with new Q&amp;A's so as to encompass all the new additions and innovations related to our hosting platform.<\/div>\n    <div id=\"cs_ticketing_system\"><h2>Ticketing System<\/h2>If you still can't discover the solution you are looking for in the FAQ database either, we have a excellent team of support engineers available 24-7 and ready to help you with any issue. Each trouble ticket you send will be replied to within 60 minutes (the average ticket response time is approximately 20 minutes), so you will never have to wait a long time to get your question answered.<\/div>\n   <\/div>\n  <div id=\"aboutus-sidebar\">\n  <h3>Contact Details<\/h3>\n    US Toll Free Phone: <strong>+1-855-211-0932<\/strong><br \/>\n\tUS International: <strong>+1-727-546-HOST(4678)<\/strong><br \/>\n\tUK Phone: <strong>+44-20-3695-1294<\/strong><br \/>\n\tAU Phone: <strong>+61-2-8417-2372<\/strong><br \/>\n\tOUR ID: <strong>271094<\/strong><br \/>\n\t<br \/>\n\t<strong>Sales Lines Working Hours:<\/strong><br \/>\n\tMonday to Friday:<br \/>\n\t10.00 AM - 06.00 PM GMT\/UK<br \/>\n\t05.00 AM - 01.00 PM EST\/USA<br \/>\n\t08.00 PM - 04.00 AM EST\/AU<br \/><br \/>\n\t\n\temail: <a href=\"mailto:support@propersupport.com\">support@propersupport.com<\/a><br \/><br \/>\n\t<a href=\"https:\/\/kositservices.ie\/hosting\/contact-us\/\">Online Contact Form<\/a><br \/><br \/>\n\t\n\t<strong>Check your server status<\/strong>\n\tTo check the status of your server if you think there is a problem, please go to: <a href=\"http:\/\/www.properstatus.com\" target=\"_blank\" rel=\"noopener\">www.properstatus.com<\/a>\n   <\/div> \n  <br clear=\"all\" \/>","protected":false},"excerpt":{"rendered":"Customer Support Context HelpIf you feel lost inside our web hosting Control Panel, the first thing you should do is push the Help button, which is visible on each and every page. A pop-up menu will show up. It offers elaborate information about all the actions that you can carry out on the given page.<span class=\"excerpt_more\"><a href=\"https:\/\/kositservices.ie\/hosting\/customer-support\/\">[continue...]<\/a><\/span>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"internal_page_1.php","meta":{"footnotes":""},"class_list":["post-1662","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kositservices.ie\/hosting\/wp-json\/wp\/v2\/pages\/1662","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kositservices.ie\/hosting\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kositservices.ie\/hosting\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kositservices.ie\/hosting\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kositservices.ie\/hosting\/wp-json\/wp\/v2\/comments?post=1662"}],"version-history":[{"count":0,"href":"https:\/\/kositservices.ie\/hosting\/wp-json\/wp\/v2\/pages\/1662\/revisions"}],"wp:attachment":[{"href":"https:\/\/kositservices.ie\/hosting\/wp-json\/wp\/v2\/media?parent=1662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}